Principal Accountabilities
* Assists in maximizing store sales and achieving store sales goals
* Monitors sales progress and results against key targets
* Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
* Ensures excellence in customer service in the store
* Monitors customer feedback and addresses customer concerns
* Perform a variety of routine assignments
Knowledge and Skill Requirements
* High school diploma or equivalent education; Associate’s degree preferred
* Minimum of one year of related experience preferred
Knowledge & Application
* Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
* May include multistep processes which requires a fairly detailed knowledge of the specialized area
* Requires extensive on-the-job or previous training and experience
* May require formal occupational training or certification
* Operative/Technician roles will typically operate more complex machinery/ processes
Problem Solving
* Problems are known, defined, and readily apparent
* Issues may occasionally require some fact finding to solve
* Non-routine issues typically escalated to more senior team member or supervisor
* Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
* Refers to procedures, technical aids, co-workers, and supervisors
Interaction
* Interacts with a range of individuals both within and outside immediate team to convey basic information
* Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
* Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact
Impact
* Supports the achievement of goals through personal effort in own work area
* Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
* Required to achieve daily and weekly tasks under general supervision with work regularly checked
Accountability
* Accountable for delivery of own work activities to agreed timescales and quality
* Performance measured against predefined service level requirements or equivalent metric
1. Aware of costs and/or service level requirements and expectations
Company Overview
R-20260526-0036 VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, and Timberland®. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.
Equal Opportunity Employment
VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to PeopleServices@vfc.com.
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