🌟 Not a Problem-Reporter? Join us - we Need a Problem-Solver!
🚀 About Us
We are a rapidly expanding PropTech & TravelTech start-up operating at the forefront of the digital transformation of the Short-Term Rental industry.
Our team of 10 operates internationally with active listings in:
🇪🇸 Tenerife | 🇪🇸 Alicante | 🇩🇪 Leipzig | 🇦🇹 Vienna | 🇺🇾 Montevideo | 🇺🇾 Punta del Este
We leverage cutting-edge technology to deliver seamless operations and exceptional guest experiences across our portfolio. Our tech ecosystem includes:
⚙️ Guesty (core PMS)
🤖 AI & ChatGPT-powered communication automations
🧹 Breezeway for housekeeping, maintenance & inventory coordination
📊 Real-time digital dashboards & continuously evolving automation tools
If you're passionate about hospitality AND technology, you’ll love it here.
🌟 The Role
We’re looking for a hands-on, highly dynamic Guest Experience & STR Operations Coordinator to help us elevate guest satisfaction and daily operations across our South Tenerife portfolio (currently ~40 properties).
Perfect for someone who:
✔️ Has hotel Rooms Division or related operational experience
✔️ Loves solving problems independently
✔️ Thrives in high-energy, tech-driven environments
✔️ Wants to grow with an international company
🛎️ What You’ll Do
🎯 Guest Experience
* Communicate with guests utilizing AI
* Resolve operational issues quickly and professionally
* Monitor reviews and drive continuous improvement
🏠 Operations Coordination
* Manage cleaning schedules, property readiness, and checklists via Breezeway
* Conduct on-site quality inspections
* Support onboarding of new properties
🔧 Maintenance & Repairs
* Log, prioritize, and coordinate repair work
* Work closely with external technicians to ensure fast resolutions
📦 Inventory & Supplies
* Track and manage consumables, amenities, and linens
* Coordinate stock levels and replenishments
💻 Tech & Process Improvement
* Operate daily in Guesty, Breezeway, automation tools, and AI systems
* Help improve SOPs and digital workflows
📞 Manager on Duty (MOD)
* Participate in 1 weekend per month MOD standby
* Handle escalated operational issues (standby shifts included in compensation)
✔️ What We’re Looking For
* Experience in Rooms Division, Front Office, Housekeeping coordination, or similar
* Fluent Spanish & English
* Tech-savvy and comfortable using PMS, operational apps, automation & AI tools
* Strong stress resistance and multitasking skills
* Excellent communication and organizational abilities
* Driver’s license
* Flexibility for dynamic working schedules and MOD shifts
💶 Remuneration & Benefits
Benefits:
✨ Competitive salary
✨ Flexible working time
✨ Modern digital-first work environment
✨ Discounts on company-managed accommodations
✨ Career development & training opportunities
✨ Growth potential within an expanding international group
✨ Work equipment provided
✨ Supportive multicultural and innovation-driven team
🌍 Why Join Us?
* Be part of a fast-growing international company leading the digital transformation of the STR industry
* Work with a highly motivated, diverse, and technology-forward team
* Grow your career in a company where innovation and impact are part of daily life