Overview
SOW Performance Manager - 12 months + extension • Remote with occasional travel within Europe. Start ASAP. On behalf of a key partner for a S/4HANA implementation project.
Responsibilities
* Oversee and manage the end-to-end performance of vendor deliverables as outlined in Statements of Work (SOW), ensuring delivery aligns with contractual scope, quality, timelines, and budget.
* Track Quality Gates and Milestones against acceptance criteria, ensuring timely completion and documentation of deliverables for sign-off.
* Ensure payment-relevant milestones, including internal and vendor responsibilities, are accurately tracked and aligned with contractual agreements and payment terms.
* Proactively manage and integrate scope changes, delays, and risk areas, escalating and resolving in coordination with Procurement, Finance, and Program Management.
* Collaborate with Legal, Procurement, and Delivery teams to ensure clarity and enforceability of performance expectations.
* Monitor financial obligations, forecast expenditure against budget, and ensure all invoice approvals are based on verified milestone achievements and SOW compliance.
* Maintain detailed records of obligations, approvals, and changes throughout the SOW lifecycle for auditability and contract compliance.
* Support vendor performance reviews with objective data and insights from tracking tools and dashboards.
* Serve as secretary of Change Review Board for contractual changes to SOW.
* Track overall vendor performance (including survey results) and take actions accordingly.
* Align with internal teams to ensure RASCI accountabilities are met and documented.
Key Performance Indicators (KPIs)
* Milestone Compliance Rate: percentage of contractual milestones delivered on time and accepted per quality gate criteria.
* Variance from Forecasted Spend: difference between forecasted and actual spend.
* Stakeholder Satisfaction Index: feedback scores from internal business units.
Work Experience / Qualifications
* Minimum 5–7 years of experience in contract performance management, vendor/SI oversight, or commercial project delivery.
* Proven experience managing SOWs with large system integrators (e.g., Accenture, Deloitte, IBM, Capgemini), ideally in a complex, matrixed environment.
* Strong understanding of financial governance within service-based contracts, including milestone-based payments, T&M vs. fixed-price models, and earned value tracking.
* Experience working with procurement, legal, finance, and delivery teams to enforce contractual terms.
* Demonstrated ability to manage competing priorities and enforce accountability across internal and external teams.
* Familiarity with contract lifecycle management (CLM) tools, ERP systems (e.g., SAP, Oracle), and project management software (e.g., MS Project, JIRA, Smartsheet).
* Candidates must be based in Europe.
Location & Travel
Remote with occasional travel within Europe. Start date ASAP.
Application
If you are interested please contact Alex Upton-Agerholm or apply here.
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