You will play an active role in ensuring that our customers receive a first-class service experience. In addition, you work independently, in a structured manner and working on various contract administrative tasks. You will act as a partner for our sales and project management teams and be responsible for our install and service contracts. You will maintain a high level of customer service and answer contractual queries.
Primary Duties
Managing and processing orders.
Reviewing & managing contracts data in our ERP system and monitoring they are following company policies.
Processing data for new orders and order modifications.
Create billing invoices and credit notes.
Preparing & sending indexation renewal letters to customers.
Requesting guarantees for the placed orders.
Completing commercial correspondence and supporting project managers with order related matters.
Communication verbally and in writing in English and Dutch or French or German or Italian.
Be the first point of contact for contractual questions from our customers.
Checking contracts and approvals in our CRM tool.
Support and manage dispute resolution.
Communicating proactively with clients.
Run calculations for customer offers.
Required
Job Requirements:
Fluency in English and Spanish
Excellent verbal and written communication skills.
Ability to effectively communicate with internal and external customers.
Excellent proficiency with MS Office suite.
Effective time management, in order to meet deadlines.
A positive attitude and ability to provide an excellent customer service.
Ability to work independently and to carry out assignments to completion.
A team player who enjoys working in a team environment.
Minimum experience working in an administrative role preferably within Finance or Legal.
Preferred
Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration or legal related work.
High proficiency with MS Excel.