Overview Viking Travel Care is looking to strengthen our operations team with professionals with long experience from travel insurance assistance, case handling and operations. We are looking for candidates who, for a temporary period, can assist us with case handling and other operative tasks.Responsibilities Case handling, all types – simple, medium, heavyHandling medical transport cases and repatriationsSupport and knowledge sharing with colleaguesTraining of colleaguesOperational supervision, tasks management etcWe Can Offer Short term remote positionsRequired Qualifications Minimum 3 years' experience in travel assistanceCan handle all types of travel insurance assistance cases including repatriationNorwegian, Swedish or Danish fluent verbally and in writingFluent English verbally and in writingFamiliar with reading and interpreting insurance conditionsExperience with supervision and/or shift management is a plusExperience from training and coaching colleagues/staffGood user of IT systems and can quickly learn new systems.Personal Abilities You have a structured approach and get things doneYou have excellent prioritization and delegation skillsYou communicate well and have good people skillsYou see solutions instead of problems and have a flexible mindsetYou thrive in an environment of rapid and continuous changeYou are not afraid to make decisions and comfortable with giving feedbackYou are used to reading and following work instructions and proceduresPractical information Position: Senior Assistance Coordinator / Transport Coordinator / TBDPosition type: Fulltime (part-time can be considered)Work hours: 24h rotation, but mainly day-evening-weekendContract period: 4-12 monthsWorkplace: RemoteTravel to Spain for training or when needed, must be expectedStart date: As soon as possible / to be agreedAdditional information Interested in long term position in Spain, instead?If you are planning to relocate to Spain, we have fulltime continuous contracts for employees working from our locations in Spain (Torrevieja and Fuengirola). The tasks and qualifications will be the same as above, but the contract will be fulltime, and Spanish based.We offer practical help and compensation for your relocation.If you have any questions, you are welcome to contactLive Nærø, Quality & Process Manager Viking Travel Carephone: +47 924 27 255 ore-mail: live.naero@Vikingassistance.com
#J-18808-Ljbffr