Controller & Admin Lead
Hybrid / Barcelona
Full-Time
Junior–Mid
Immediate Start Reports To: CEO
Scope: Operations, Logistics, Customer Experience, Finance, HR Admin
Compensation: Competitive salary based on experience
Language: Fluent English required; Spanish a strong plus
About Flora Queen
Flora Queen is a leading European gifting platform delivering flowers, gift baskets, personalized gifts, and curated experiences across 100+ countries in 9 languages. We serve millions of customers at life's most meaningful moments — birthdays, anniversaries, celebrations, and connections across borders.
We are entering our most exciting chapter: transforming into an AI-powered operation where automation and agents reshape how we work across every department. We are building fast, and we need the right people to make it happen.
The Role
We are looking for a controller and operational Admin who is equal parts executor, problem-solver, and AI-native builder. You will be the operational core of the company — the person who makes sure things run, issues get resolved, partners perform, customers are delighted, and finances stay in order.
What You'll assist the CEO and the COO in the following:
Operations Day-to-day operational management of our partner network
Price negotiation with operational suppliers
Stock and product control
Warehouse forecasting and inventory planning
Incident management and claims resolution
Carriers & Logistics Manage carrier relationships and delivery performance
Negotiate rates and service level agreements
Resolve delivery incidents and claims
Drive continuous improvement in last-mile service quality
Customer & Florist Experience Lead end-to-end customer experience improvement
Strengthen and grow our local florist partner network
Onboard, develop and retain florist partners across our network
Act as the internal voice of both end customers and florist partners Finance Control & Admin Invoice control and reconciliation across operations
Carrier billing management and claims
Support the finance and procurement function
HR admin support: holidays, team perks, coworking reservations
Direct executive assistance to the CEO on day-to-day business needs
AI & Automation — A Core Part of the Role
Working with our developer team to use AI tools, build and manage automations across all areas you own
Identify repetitive or manual processes and replace them with smarter workflows
Tools like Make, Zapier, Notion AI, or similar — or the willingness to learn them fast
We don't expect you to be an engineer. We expect you to be curious, resourceful, and hands-on What We're Looking For
Non-Negotiables
1–3 years of relevant experience — In operations, business administration, logistics, or a similar hands-on role.
Genuine interest in AI & automation — You've used AI tools in your work or you're actively learning. You see automation as an opportunity, not a threat.
Operator mentality — You close loops. You follow up. You don't let things fall through the cracks.
Fluent English — Written and spoken. Spanish is a strong plus. The Person
You are highly organized and detail-oriented — without losing sight of the bigger picture
You're comfortable dealing with suppliers, carriers, and partners directly
You move fast and finish things. Urgency is a default, not a mode
You're honest about what's working and what isn't
Experience in e-commerce, logistics or marketplace businesses is a plus Why Flora Queen
→ Direct access and collaboration with the CEO
→ A business with genuine scale: 100+ countries and millions of customers
→ You'll be at the frontier of AI-native company building — not as a side project, but as the central mandate
→ A fast-moving environment where your impact is visible and immediate
How to Apply
Send your application to: careers@floraqueen.com
Please include:
A short note — not a cover letter — on why this role and why now for you
A specific example of how you've managed to convert a complex operation to a simple process, or similar example.
Your Linked In or a brief CV We will respond to every application personally. We are not looking for the most polished candidate — we are looking for the right one.