Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.
Facebook is seeking an analytical and data-savvy self-starter with a passion for helping others and protecting our community. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting people around the globe. We're targeting a disciplined, intellectually curious, and creative individual who is comfortable operating in ambiguity—a strategic thinker with strong analytical and creative problem-solving skills.
As a Data Analyst for Community Operations, you will be directly responsible for ensuring that we effectively monitor and improve our global operations, deeply understand issues that impact our communities globally, and work closely with operations, Analytics, and Engineering partners to set the right business priorities to best support the community.
Responsibilities
1. Work with cross-functional partners and internal tooling to provide best-in-class monitoring and alerting for our global support operations, using dashboards, ad-hoc data pulls, and regular business reviews.
2. Partner with Engineering, Analytics, and operations teams to identify, influence, and execute strategies to improve the user experience, including addressing sensitive content issues such as graphic images, videos, offensive language, and other objectionable material.
Minimum Qualifications
* BA / BS degree in Computer Science, Statistics, Finance / Commerce, Physics, Applied Economics, or a similar technical field.
* 2+ years of experience in an Analytics role involving strategy, problem solving, or technical systems.
* Experience with data analysis and visualization tools (SQL, Tableau, etc.).
* Strong analytical skills to break down complex problems using data and technology.
* Effective communication skills for technical and non-technical audiences.
* Experience solving ambiguous problems and working under pressure.
* Ability to adapt to a fast-paced, changing environment with multiple priorities.
Preferred Qualifications
* Master's or higher degree in engineering or a scientific/technical field or equivalent experience.
* Experience at a management consulting firm or in a corporate strategy role within a tech company.
* Familiarity with internet policy and regulatory environments.
* Experience with online operations, programming, scripting, market, or strategic analysis.
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