Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with an offshore team to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal platform ensuring consistency across markets.The Operational Project Manager will support the Web Factory Service Owner in initiatives to enhance and streamline web delivery processes.Key Responsibilities:
Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.Support the execution of the platform migration roadmap, including site grouping and maintaining a clean site inventory.Produce reports on incidents and service requests for continuous improvement.Collaborate with the product team to define process requirements.Assist in creating technical training content for Production Partners in coordination with the platform vendor.Skills / Experience:
Academic background in Project Management, Marketing, IT, or related field.Minimum 5 years of experience in web projects and website production processes.Strong understanding of web infrastructure and lifecycle management.Experience with Drupal environments.Proficiency with Jira and ServiceNow.Motivated, detail-oriented, eager to learn and contribute.Effective collaboration skills with IT and cross-functional teams.Analytical mindset focused on governance and service quality.Fluent in English, comfortable working internationally.Strong organizational skills, able to work independently and remotely.Team-oriented mindset.Interest in the pharmaceutical industry is a plus.Excellent communication and presentation skills.What We Offer:
Permanent contract.Flexible schedule to balance professional and personal life.Training and certifications to enhance skills.Home office options.Flexible benefits (public transport, meal tickets, etc.).Health insurance.About Us:
Omega CRM, part of Merkle and dentsu group, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, 580+ professionals, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain. We serve industries such as Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our values include #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growth through people.
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