***Key responsibilities:- Be the responsible and the first contact for any issues of the tour operator, attending to their needs and unforeseen events.- Coordination and prioritization of requests from the tour operator.- Support the daily operations of the tour operator.- Supervise and coordinate tasks of the different departments that provide services to the tour operator: booking, transfers, excursions and airport services.- Service quality management- Being the point of contact for providers, suppliers, incoming agency and tour operator to ensure the quality of the service.- Manage incidents related to the tour operator operations.- Daily contact and accompaniment of tour operator members whenever necessary.- Providing support to the airport service in different situations such as flights that cannot take off, overnight management, Fam trips, product visits, etc.- 3 years of experience in a similar role- Experience working with traditional tour operators- Bachelor degree in Tourism or similar- Team management skills- Ability to build strong relationships with key accounts and Business Partners- Excellent communications and management skills between providers/clients.- Advanced knowledge of Microsoft Office.- Driving License and own car.- High level of English and Spanish required, other languages are a plus.