The Role As Operations Manager, you will be responsible for running the full operational side of Polo Valley — ensuring all departments function at a high level, internal processes are followed, and client experiences are consistently excellent. This is a leadership role for someone who is proactive, detail-oriented, and thrives in fast-paced, high-standard environments. You’ll work closely with the CEO to implement systems, manage staff, and raise the bar across every area of the business — from hospitality to horse care, events to HR. Key ResponsibilitiesOperational Leadership Oversee the smooth day-to-day running of all departments (hospitality, stables, grounds, events, etc.) Ensure clear coordination between teams and consistent communication across departments Anticipate issues and prevent last-minute crises through planning and discipline Lead weekly operations meetings and ensure task follow-through Process & Systems Implementation Create and implement SOPs (Standard Operating Procedures) across all areas Train team members on protocols and ensure full understanding and compliance Identify inefficiencies and introduce practical, scalable solutions HR Management Oversee team structure, scheduling, and staffing needs Manage recruitment, onboarding, reviews, staff development, and (when needed) dismissals in coordination with HR Assistant. Handle conflict resolution, disciplinary procedures, and uphold internal policy standards Foster a strong, values-driven culture of respect, performance, and accountability Client Experience & Service Delivery Ensure all client-facing elements meet the high standards expected of the Polo Valley brand Work closely with front-of-house and hospitality teams to maintain consistency across all guest touchpoints Support with the execution of polo tournaments, VIP visits, and lifestyle events Reporting & Accountability Provide weekly operational reports and updates to the Managing Director Track team performance and task execution across departments Manage inventory, costs, and operational budgets in coordination with Admin Ideal Candidate Profile 3–7 years of experience in hospitality operations, property/lifestyle management, or high-end resort/club environments Strong leadership and people management skills; confident handling HR responsibilities Excellent organisational skills and a highly structured, systems-driven approach Comfortable balancing strategic oversight with hands-on problem solving Clear communicator with fluency in English & Spanish Calm under pressure, solutions-focused, and committed to high standards What We Offer A competitive salary tailored to experience and capability Opportunity to work in one of Europe’s most unique lifestyle environments Close collaboration with leadership and exposure to business-wide strategy Clear career growth potential as the business expands A dynamic, ambitious, and values-led team To Apply: Please send your CV and a short cover email to with the subject line: Operations Manager Application – Polo Valley