Experteer Overview In this role you provide technical support to customers via phone, email, and web, assessing and prioritizing issues and guiding resolutions. You’ll contribute to the helpdesk by identifying gaps, authoring knowledge base articles, and evaluating new services and processes. You will participate in training and work with teammates to uphold strong customer service values, while escalating unresolved issues to the designated service group. This position emphasizes proactive collaboration and a customer-centric approach to problem solving.Compensaciones / Beneficios
- Interact with customers through telephone, email and web to deliver technical support
- Identify, evaluate and prioritize customer problems and complaints
- Analyze problems and formulate resolution plans
- Assist in identifying resolution gaps and author knowledge base submissions
- Evaluate new services, processes, and technologies at the helpdesk
- Participate in departmental training and support for new technologies and procedures
- Collaborate with staff to promote and maintain customer service values
- Escalate unresolved issues to the designated (Client) service groupResponsabilidades
- Dutch language mandatory
- Basic PC skills
- Good communication skills
- Availability to work in 7x24 shifts (40 hours/week, 5 days)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of group dynamics and/or team development
- Basic Business Development: Results Focused, Initiative
- Customer-oriented
- Experience: no specific experience required (initial training)Requisitos principales
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