Remote Software / Application Support (SQL) – Healthcare Software
Help Philips to impact care by finding & establishing solutions for healthcare software, enabling clinicians to provide the best care for patients.
Your role :
* This role supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
* As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, resolving application issues (including scripting & queries), and escalating to higher support levels when needed.
* You will ensure customer satisfaction through regular and timely communication, prioritization of calls and tasks, and product training.
* You will provide quality documentation & reporting and share your subject matter expertise to support colleagues.
* This role offers the opportunity to work from home.
You’re right for this role if :
* You have a technical background with experience in Application / Software Support, ideally in healthcare, or a willingness to learn clinical solutions.
* You hold a bachelor's degree in computer science, medical informatics, or a related field.
* Your technical skills include :
* Windows Server
* SQL Server 2012+ with query proficiency
* Networking
* Ideally, knowledge of HL7, FHIR, and clinical/hospital workflows
1. You can communicate effectively with both technical and non-technical stakeholders.
2. You demonstrate reliability, commitment, confidence, and strong teamwork skills.
3. You are fluent in Spanish & English.
4. Please apply with your CV in English.
If you’re interested and have many but not all of the required experiences, we encourage you to apply. You might still be the right candidate for this or other opportunities at Philips.
About Philips
We are a health technology company committed to ensuring everyone has access to quality healthcare. Do meaningful work that helps improve lives.
We support reasonable tools or adjustments needed during our recruitment process and beyond.
For more information, read our Inclusion and Diversity Policy and our Human Rights report.
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