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Our story
Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey to help drive their vision forward.
It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential within a growing global organization, Strada is the perfect place to put your passion to work.
To contribute and be part of the team responsible for supporting and executing data management/customer services activities, ensuring that output is accurate and timely, focusing on HR Administration processes and Customer Care services, with flexibility to support as required.
Responsibilities
* Use HR Administration expertise to advise on client queries/issues and ensure a good understanding of client-specific processes and tasks.
* Perform Data Management or Customer Service activities independently according to the calendar and KPIs.
* Ensure Data Management is accurate and timely.
* Respond to Tickets and Calls within SLA timescales and to a high standard.
* Follow Detailed Working Instructions (DWIs) and support their updating by highlighting gaps or inconsistencies.
* Proficiently use systems and tools.
* Complete SOC Controls on time with necessary evidences.
* Conduct Knowledge Transfer sessions on client/country-specific processes.
* Report system issues/defects accurately with detailed tickets and evidences.
* Highlight deviations from standard scope of service to Service Manager.
* Handle sensitive and confidential information appropriately.
* Complete all learning objectives successfully.
* Accurately record time and adhere to security standards.
* Participate in team meetings and communicate issues promptly.
* Stay updated with all company announcements and communicate effectively with stakeholders.
* Participate in projects and activities as assigned.
Requirements
* Good knowledge of MS Office tools (Excel, Word, PowerPoint).
* Flexibility to support a global, fast-paced environment.
* Attention to detail.
* Excellent written and verbal communication skills.
* Ability to collaborate in a team and work independently following processes.
* Experience in Customer Care and/or HR Administration preferred but not required.
Essential
* High School/University diploma or equivalent.
* HRIS knowledge.
* High level of English proficiency (spoken and written).
* Advanced or native level of German/French/Polish/Italian; additional languages are a plus.
Benefits
We offer programs and plans supporting health, wellbeing, finances, and life balance, including health coverage, wellbeing programs, retirement plans, leave options, and continuing education.
Our commitment to Diversity and Inclusion
Strada values diversity, equity, and inclusion, fostering an environment where everyone feels valued and supported. We welcome individuals of all backgrounds to build a brighter, more inclusive future.
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