Work Schedule: Other
Environmental Conditions: Office
The Technical Application Scientist - Clinical Sequencing is part of the Life Sciences Solutions Group (LSG) at Thermo Fisher Scientific. LSG offers a broad portfolio in life sciences, a strong presence in research and development, excellent web and e-commerce channels, leading on-site supply centers, and experienced sales and support teams.
How will you make an impact?
Location: This hybrid role requires 4 days onsite at one of the following locations: Alcobendas (Madrid, Spain), Paisley (UK), or Milan (Italy). No relocation assistance is provided.
Responsibilities:
* Provide technical support using all available resources, collaborating with experts within the organization to resolve issues.
* Work with Clinical and Field Application Scientists to support Ion and Oncomine Assays, assisting with customer projects and providing technical expertise.
* Accurately document customer interactions and contribute to continuous improvement efforts.
* Gather market and technological trends, creating technical tips, FAQs, and troubleshooting guides.
* Update knowledge databases and contribute to departmental meetings.
* Perform other related tasks as needed.
* Travel may be required.
Qualifications:
* Bachelor's degree in a relevant scientific field; Master’s or PhD preferred.
* At least 2 years of laboratory experience, preferably with NGS and oncology sequencing.
* Experience in clinical laboratories or research environments using NGS technologies.
* Customer service experience is a plus.
* Proficiency in English; additional European languages are advantageous.
Knowledge, Skills, and Abilities:
* In-depth knowledge of NGS instruments, especially Ion Torrent and Oncomine Assays.
* Understanding of clinical oncology principles and bioinformatics tools.
* Strong communication skills, ability to learn quickly, and multitasking abilities.
* Awareness of regulatory requirements in clinical diagnostics.
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