Responsibilities:
- Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
- Identify, evaluate and prioritize customer issues and complaints.
- Analyze customer problems and develop effective resolution plans.
- Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in training programs to support new technologies, procedures and customer service enhancements.
- Collaborate with departmental staff to promote and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated service groups.
Requirements:
- Languages: Proficiency in English (mandatory).
- Skills: Basic PC skills, excellent communication abilities.
- Availability: Willingness to work in shifts (7x24, 40 hours per week).
- Experience: No specific experience required; initial training will be provided.
- Attributes: Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.
Here at Atos, diversity and inclusion are embedded in our DNA. about our commitment to a fair work environment for all.
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