Oracle CS4I (Customer Solution for Industry) Food and Beverage delivers a wide range of software, hardware, and related services—along with a rapidly growing portfolio of cloud solutions—to enable our customers in the Food and Beverage industry to provide superior service and experiences to their guests anywhere.
Role: Implementation Director - Food and Beverage Global Business Unit Consulting
This role is responsible for managing a team of Implementation Consultants and Consulting Implementation Managers, ensuring quality work at customer sites. The director has a broad understanding of solutions, industry best practices, multiple business processes, or industry technology products. They monitor team performance and serve as a project advisor for complex engagements.
Key Responsibilities
1. Manage Oracle POS implementation projects for clients in the Food and Beverage industry, overseeing technical and resource aspects.
2. Perform complex duties requiring independent judgment to implement Oracle products and meet customer needs.
3. Consult effectively with customer management and act as the primary contact for customers and internal teams, including handling escalations.
4. Lead managers within a territory or region and participate in strategic planning for the division.
5. Develop and execute regional strategic plans under guidance from senior leadership.
6. Coach, manage performance, and support career development of staff to drive project success.
7. Participate in recruiting and provide hiring recommendations.
8. Demonstrate expertise across multiple business processes within a product family.
9. Ensure operational policies are followed, focusing on best practices and process improvements.
10. Guide customers through successful migration to Oracle POS and support transition post-project.
11. Manage project scope, adjust as necessary, and ensure adherence to processes and procedures.
12. Review project financials, manage data quality, and ensure accurate financial reporting.
13. Oversee travel requirements and expenses, ensuring alignment with budgets.
14. Contribute technical insights for sales estimations and customer enablement.
15. Ensure project deliverables are completed within budget and as per plan, managing risks effectively.
16. Provide direction and support to the implementation team and managers.
Job Requirements
1. Experience managing large, complex system projects through all phases of the project lifecycle.
2. Ability to perform complex duties with independent judgment to implement Oracle solutions.
3. Preferred experience with Delivery Methodology in an IT context.
4. Strong business acumen, strategic thinking, analytical, and problem-solving skills.
5. Experience managing managers responsible for project and customer success.
6. Excellent communication skills and strong relationship management abilities.
7. Technical or product expertise relevant to the role.
8. Ability to relate to customers, understand their needs, and build rapport within teams.
9. Proven track record of delivering results in resource-sharing environments.
Qualifications
1. Four-year degree preferred.
2. 8+ years of relevant experience.
3. Experience in Food and Beverage industry in a supervisory role is desirable.
4. Willingness to travel up to 25% or more.
5. Highly organized with excellent time management skills.
6. Results-oriented with the ability to prioritize multiple requests effectively.
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