We are looking for customer service professionals with a good knowledge of French for one of our client companies in Santa Cruz de Tenerife.
A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. Mucha suerte
Responsibilities
Interact with customers via telephone, email and the web, providing technical support and problem solving assistance.
Identify, evaluate and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group. xsgfvud
Job Requirements and conditions
Mandatory languages: French
Basic PC Skills
Good communication skills
Availability to work in shifts: 7 24 (40 hours per week, 5 days per week)
Contract type: Temporary position for 6 months, with the possibility of becoming a permanent employee upon successful completion of the contract.
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:Results Focused, Initiative
Customer oriented
Experience: No specific experience is required (initial training)