**About Lemon Tree Group**
At Lemon Tree Group, we redefine hospitality by combining high-level service, striking design, and unforgettable culinary experiences.
With a growing portfolio of upscale restaurants and lifestyle concepts in the Canary Islands, we’re proud to deliver excellence through a young, vibrant, and internationally minded team.
If you thrive in high-energy environments, believe in leading by example, and want to be part of something bold and ambitious - we want to meet you.
**About the Role**
We’re looking for an experienced and dynamic **Reception Manager** to lead our front-of-house reception team across our venues.
You’ll be the face of the guest journey - setting the tone from the moment of booking to the final goodbye.
Your mission: orchestrate a seamless and personalized guest experience while managing, training, and motivating a team of hosts and reservationists.
**Your Responsibilities**
- Lead, train, and schedule the reception team across our restaurants
- Manage bookings via Seven
Rooms (or similar system), ensuring smooth flow and maximum seat optimization
- Ensure all guests are greeted warmly and professionally, maintaining a five-star first impression
- Handle VIPs, last-minute requests, large bookings, and any on-the-ground issues with grace and precision
- Liaise with FOH & BOH management to align service plans with guest expectations
- Oversee guest feedback, manage pre
- and post-visit communications, and ensure top-tier reviews
- Collaborate with the marketing team on special events, influencer bookings, and PR activations
- Monitor performance KPIs and prepare weekly reports for operations
**What We're Looking For**
- 3+ years of experience in a front-of-house or reception management role (hospitality or luxury retail)
- Fluent in English and Spanish; other languages (Italian, French, German) are a big plus
- Deep knowledge of reservation platforms like **Seven
Rooms**, **Open
Table**, or similar
- Exceptional interpersonal and communication skills
- A polished, confident, and energetic presence - you love interacting with people
- Calm under pressure, quick-thinking, and solution-oriented
- Passion for hospitality, details, and creating memorable guest moments
- Experience managing multi-site operations is a plus
**What We Offer**
- A competitive salary based on experience
- Growth opportunities within a fast-expanding hospitality group
- Team culture that values creativity, autonomy, and a can-do spirit
- Discounts across all Lemon Tree venues
- Performance bonuses and potential relocation support
**Join Us**
Be part of the new wave of hospitality in the Canary Islands.
At Lemon Tree Group, we don’t just serve - we create experiences.
Pay: 1,400.00€ - 1,600.00€ per month
Work Location: In person
Expected Start Date: 10/08/2025
📌 Reception Manager
🏢 LEMON TREE MANAGEMENT
📍 Arona