Director of Operations Position Profile
ZRSOC is seeking a senior-level Director of Operations to join our team. This is a newly created position that will lead ZRSOC’s administrative functions and ensure operational efficiency in alignment with the centre’s spiritual mission and educational objectives.
The Director will manage legal requirements, oversee financial operations, provide human resources advisement, and establish process improvements to achieve short-term goals and long-term vision and growth.
In addition to managing the administrative team (currently 2-3 people), the Director of Operations will work closely with the core teaching team, the separately managed team that maintains the facilities and physical space, and the centre’s funder, LightEn.
ZRSOC offers a unique experience and it is crucial that anyone joining the team share a commitment to its vision and mission. The team operates with a family-based model, anchored in shared values, transparency, consensus-based decision making, kindness, and care. In addition to having the technical skills and a shared purpose of being in service to humanity, all team members are expected to show up with a sense of wholeness, and embrace learning and engaging in content-based team development activities involving deep inner work and consciousness raising.
Our ideal candidate is a senior leader with expertise in managing internal operations for a growing organisation. They must be a purpose-driven systems thinker who is flexible, attentive to detail, an excellent communicator, and able to thrive in a fast-moving and ever-evolving environment. All team members are expected to model ZRSOC’s approach and values of reflection, collaboration, and soul-infused action and are encouraged and supported to do so throughout their own practices. The Director of Operations must also be:
* Open to embracing the culture of ZRSOC and bringing their whole self to work.
* Experienced in overseeing finance, HR, payroll, legal, and general internal operations, with strong judgement, integrity, and confidentiality.
* Bi-lingual in English & Spanish with native or near-native fluency, and ideally with good working proficiency in other relevant languages including Portuguese.
* Skilled in developing and implementing operational systems, processes, and plans that center people.
* Experienced in modelling financial and operational scenarios, providing both strategic and operational guidance to colleagues.
* Comfortable navigating complex organisational structures, particularly in diverse and multi-sector settings in Spain.
* Skilled at cultivating and developing direct and indirect reports.
* An excellent communicator who builds trusting relationships and is attuned to navigating conflict from a place of love and support.
* Comfortable navigating multi-cultural environments and highly respectful of all, as the faculty, staff, and students at ZRSOC represent a diverse cross-section of the world.
* Experienced with Microsoft Office Suite and generally resourceful in troubleshooting minor technology issues.
Core Responsibilities:
The Director of Operations will manage a wide range of projects as needed, but will primarily focus on: Administrative & Operational Oversight and Supporting ZRSOC’s Global Expansion. Some specific responsibilities include:
Administrative & Operational Oversight:
* Managing operational planning processes that integrate all aspects of the centre, ensuring alignment with organisational values, intentionality, and accountability.
* Identifying and implementing ways to promote continuous communication and sharing of information across the team.
* Fostering trusting relationships across the team and providing guidance to support smooth, transparent, and collaborative operations.
* Ensuring ongoing compliance while working collaboratively to find creative solutions and ways of working that allow the team and the centre to flourish.
* Leading the administrative team with a service-oriented ethic to ensure seamless integration and excellent service for staff and students.
* Overseeing financial planning, modelling, and operations in coordination with ZRSOC’s funder, LightEn.
* Developing and producing reports and statements, with corresponding qualitative and quantitative analyses.
* Collaborating with external global experts in legal, HR, finance, and operations to ensure adherence to all laws and policies.
* Overseeing contracted services and relationships with accountants, bankers, and vendors for tax preparation, account reconciliation, invoicing, and audit.
* Managing recruitment, hiring, and onboarding processes for all new team members.
* Addressing internal staff issues or concerns with empathy and efficiency.
* Ensuring all legal requirements are met and work authorisations are obtained for team members, trainee teachers, or students and that all necessary contracts, agreements, and/or required documentation is processed on time.
* Collaborating with leadership to create and sustain an internal environment that supports the achievement of ZRSOC’s goals and objectives.
Global Expansion of ZRSOC:
* Working in partnership with the founder, core teaching staff, and LightEn, to implement all operational and administrative needs for each new centre opening.
* Ensuring adherence to the global expansion checklist and that LightEn, as a key partner, is consulted at key milestones.
* Identifying and vetting partners and vendors in each new location to ensure adequate support is in place for each new centre opening.
Additional Information:
The Director of Operations must work on-site in Mallorca. ZRSOC’s annual salaries are benchmarked to relevant markets using data from Aon Radford McLagan. Salary ranges may vary based on factors including, but not limited to, relocation or housing assistance. Total compensation and benefits packages will be discussed individually with each candidate to ensure transparency and alignment early on in the process. All offers will comply with applicable laws, ensure fairness & competitiveness, and give consideration to the candidate's unique circumstances.
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