PbJob Summary: /b /ppWe're looking for an experienced Network Control Center Manager on behalf of one of our major clients located in Valencia, Spain. The NCC Manager will be responsible for overseeing the overall operations of the Network Control Center (NCC), ensuring high-quality service delivery, effective incident management, and alignment with organizational standards and procedures. The role acts as the primary escalation point, coordinates with parallel NCC teams, and ensures compliance with IT service management frameworks and audit requirements. /ppbr/ppbKey Responsibilities /b /pulliManage and supervise all NCC activities, including oversight of NCC Supervisors /liliServe as the highest escalation point for operational and service-related issues /liliReport critical issues and risks impacting service delivery to SGITT management /liliCoordinate closely with NCC Brindisi to ensure unified and consistent operations /liliAttend and contribute to periodic service review meetings with senior management /liliParticipate in regular meetings with subject matter expert engineering teams /liliAttend Change Management Board (CMB) meetings when required /liliOversee risk management activities, particularly during audits /liliParticipate in SISMS internal and external audit sessions /liliAssume overall responsibility for incidents handled by the NCC /liliOrganize and conduct staff awareness and training sessions /liliDevelop, update, and maintain NCC operational documentation /liliReview and approve technical and procedural documentation from support units /liliProvide monitoring data and reports to SGITT management upon request /liliPrepare and deliver timely and accurate service reports /li /ulpbr/ppbRequired Qualifications /b /pulliMinimum b3 years of relevant experience /b in IT service management, network operations, or similar roles (additional experience is considered an asset) /lilibITIL v3 Expert certification /b or bITIL 4 Managing Professional (MP) certification /b /liliMinimum bB2 level English proficiency /b (certified) /liliStrong leadership, coordination, and communication skills /liliExperience in incident, change, and risk management processes /li /ulpbr/ppbPreferred Skills /b /pulliExperience in international or multi-site operational environments /liliFamiliarity with audit processes and compliance frameworks /liliStrong analytical and reporting skills /liliAbility to manage high-pressure situations and critical incidents /li /ulpbr/ppbr/ppFounded in 1997 in Brussels, UpcoMinds has grown into a trusted IT partner, specializing in Project Development, Consulting, Strategic Teaming, and RD Innovation. /ppWith offices in Belgium, Greece, and Cyprus, we empower organizations across Europe to deliver complex, high-impact technology initiatives that drive strategic, operational, and digital transformation. /ppbr/ppOur team of 200+ top-tier professionals brings deep expertise and agility to every engagement. Working through in an agile, hybrid operating model, we combine on-site collaboration with distributed delivery to provide speed, adaptability, and localized attention, all at a multinational scale. /ppbr/ppFind out more about /ppbr/ppWe commit to promote Inclusion Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment. /ppbr/ppOur recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. /ppBy submitting your CV, you consent to its retention in our database for a period of two (2) years, for the purpose of considering your application for current or future employment opportunities, in accordance with applicable data protection legislation GDPR /p