At Cloudbeds, we're not just building software, we’re transforming hospitality. Our platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers enhance their operations and strategies through a unified platform that integrates with numerous partners. We operate with a fully remote team. Join us to work alongside global innovators building AI-powered solutions that address hoteliers' biggest challenges. Since 2012, we've been recognized as the World's Best Hotel PMS Solutions Provider and featured on Deloitte's Technology Fast 500 in 2024 — but we're just getting started.
Location :
Remote - Spain
How You'll Make an Impact :
As an Account Manager, you will be part of the Customer Success team. You will manage a portfolio of up to 40 customers, building strong relationships. Your responsibilities include identifying upsell opportunities, minimizing churn, and guiding clients to success by providing strategic advice to improve their business outcomes.
What You Bring to the Team :
* Define and achieve customer success outcomes
* Act as the main contact for Cloudbeds-related inquiries and support escalation
* Achieve net dollar retention goals through upselling and churn reduction strategies
* Drive product engagement and customer retention using a consultative approach
* Analyze customer data to improve utilization and engagement
* Manage escalations and promote product value and upsell opportunities
* Gather feedback for future software releases
* Stay updated on product updates and industry trends
* Utilize hospitality industry knowledge to provide strategic insights
What Sets You Up for Success :
* Excellent communication and relationship-building skills
* Ability to troubleshoot and understand customer concerns
* Effective communication and presentation skills at all organizational levels
* Experience managing multiple projects with attention to detail
* Strong negotiation, listening, and time management skills
* Self-motivated and results-oriented mindset
* Ability to thrive in a fast-paced, growth environment
What to Expect - Your Journey with Us
Join a diverse team of 650+ employees across 40+ countries, working on innovative AI solutions to revolutionize hospitality. We offer numerous benefits, including awards, remote work, paid parental leave, professional development, and wellness resources.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is an Equal Opportunity Employer that values diversity. We provide reasonable accommodations for applicants with disabilities and encourage all qualified individuals to apply. For accommodations, contact our HR team via phone or email. We do not accept unsolicited resumes from staffing agencies.
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