Key Responsibilities
Lea el resumen de esta posibilidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
Provide Level 1 IT support via phone, email, chat, or ticketing system
Log, track, and resolve incidents and service requests using ITSM tools
Troubleshoot Windows OS, hardware, software, and peripheral issues
Perform password resets, account unlocks, and basic Active Directory tasks
Support Microsoft Office / O365 / Outlook / Teams issues
Assist users with VPN, network, and connectivity problems
Provide remote and onsite support when required
Escalate unresolved issues to L2/L3 teams with proper documentation
Follow ITIL xugodme processes, security policies, and standard operating procedures
Maintain asset and inventory records
Ensure customer satisfaction and SLA compliance
Its a dispatch on demand role.