Join to apply for the Technical Account Manager role at MBR Partners .Get AI-powered advice on this job and more exclusive features.The company aims to enable more automation, helping business, operational, and financial users negotiate, execute, and settle wholesale agreements effectively.They assist customers in transitioning from legacy to modern settlement processes according to industry standards and strive to evolve roaming global services to boost enterprise business and revenues.Core company values include :
Customer commitmentGrowth mindsetDeliver resultsA Day in the Life of the Technical Account ManagerYou will be the trusted advisor for Europe-based clients, providing support and strategic insights for a seamless customer experience.Key ResponsibilitiesManage delivery and implementation of clearing solutions for mobile and network operator clientsProvide training and support post-implementationLead projects for new services and coordinate stakeholdersServe as the main contact for operational requests, issues, and root cause analysisSupport day-to-day clearing and analytics servicesEnsure customer satisfaction by monitoring SLAs and proactively addressing issuesHandle service requests efficiently through ticket managementMaintain communication with customers and conduct reviewsCoordinate account management activities across teamsGather requirements and collaborate on solutions with relevant departmentsUnderstand client-specific needs and change requestsProvide detailed operational and product information as a company expertManage timelines and follow-up on all customer requestsExperience with Roaming Data Clearing HouseKnowledge of roaming scenarios, processes, and stakeholdersUnderstanding of wholesale roaming workflow and billing principlesFamiliarity with roaming discount deals and GSMA documentsHighly organized and methodicalPassion for mobile technologiesPrevious experience as a technical account managerExperience with BI tools and financial reporting (a plus)Fluent in English;
additional languages are an assetProficiency in MS Office toolsUniversity degreeJ-18808-Ljbffr
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