Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.
Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.It's why we're so driven to connect passion with purpose.
Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.To learn more about us, visit stradaglobal.comTo contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time.
Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be versátil supporting either as or when required.
R ESPONSIBILITIESUse HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasksIndependently perform Data Management or Customer Service activities as per the agreed calendar and KPIsEnsure Data Management is performed accurately and on timeEnsure Tickets and Calls are responded within SLA timescales and to a high standardFollow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.
Also support the updating of DWIsProficient in using systems and toolsSOC Controls completed on time and with the necessary evidencesConduct Knowledge