This is a Home Office role based in Spain that will require significant travelling (75% at least including 10 days per month in Morocco)
We are looking for a dedicated and personable Account Manager to maintain client accounts and serve as our main point of contact for our clients in Morocco.
Responsibilities:
- Building and maintaining relationships to Strategic Key Accounts, Strategic Partners and/or Customers in Automotive in EMEA
- Manage customer performance through the establishment, communication and clarification of expectations
- Understand customer/prospect needs and provide feedback to organization on product performance, program effectiveness and competitive activity
- Find new opportunities and strongly drive through the sales process with a valuable outcome for the customer and Celanese
- Coordinate multi-disciplinary teams, consisting of Application Development, Technical Service, Supply Chain, Marketing, and Technology & Innovation to service our customers
- Develop and implement account plans, present, and successfully negotiate commercial offers
- Progress business opportunities and achieve / exceed revenue budget and growth targets
- Find new opportunities and prospects and drive through the sales process with a valuable outcome for the customer
- Resolve customer issues, conflicts and define unmet needs
- Provide information on the profitability and financial situation of key customers for credit risk assessment
- Provide input to the monthly forecasting process and annual sales operating plan for own customer portfolio
- Effectively utilize business and sales tools (i.e. Forecasting tool, Salesforce.com, MS Office)
Qualifications:
- BSc/MSc degree in Technical / Scientific / Commercial education.
- Native Arab speaker, fluent in Spanish, English and French.
- Minimum 5 years of functional sales / business development / application engineering experience.
- Experience in engineering plastics/polymers/TPE/TPV.
- Experience in building and maintaining strong relationships with customers and key industry/market influencers.
- Results oriented and strongly customer-focused.
- Experience in driving development projects and accomplishing and exceeding defined objectives/goals.
- Understand customer needs to develop solutions to grow business.
- Solid commercial negotiation skills.
- Coordinating work of integral and regional teams; at ease with virtual working.
- Proven track record in getting excellent results by exercising sales excellence & best practices
- Self-starter, independent achiever and highly motivated.
- Ability to interact at multiple levels in customer organizations, including senior management
- Willingness to travel and prospect.