Position scope: As a member of the Export Sales Team, reports to the Commercial Administration Manager. Responsible for interfacing with customers (Private Label and Strategic customers), with Supply Chain and Production Planning Departments and with external service providers.
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brKey Responsibilities and Accountabilities
brAct as a Front Office point of contact for customers, ensuring professional, timely and effective communication.
brProcess and manage customer orders, ensuring accurate entry and timely follow-up of commercial offers.
brCoordinate closely with Sales, Logistics and Planning teams to guarantee excellent customer service.
brMonitor shipments and oversee all related documentation to ensure smooth and on-time deliveries.
brMaintain proactive communication with customers through regular follow-up calls, meetings and conferences.
brPerform administrative and customer service tasks with a strong focus on exceeding customer expectations.
brCarry out back-office activities in support of the commercial and sales teams.
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brQualifications and Skills
brUniversity degree or Higher Education qualification.
brAcademic background in Foreign Trade, with exposure to Letters of Credit (L/Cs) and a solid understanding of export procedures.
brFluent English is mandatory ; additional languages such as French or German will be highly valued.
brMinimum 1–2 years of proven experience in a Front Office, Customer Service or Commercial Back Office role, preferably within an industrial or B2B environment.
brStrong command of Microsoft Office, with an advanced level of Excel required. Knowledge of ERP D365 will be a strong advantage.
brExcellent organizational and time-management skills, with the ability to manage multiple priorities.
brStrong interpersonal and communication skills, customer-oriented mindset and attention to detail.
brAbility to perform effectively in a fast-paced, dynamic environment.
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brEqual Opportunity Statement :
brFersa is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, sex, age, national origin, religion, disability, veteran status, sexual orientation, gender identity, union affiliation, citizenship status, or any other legally protected status.