We're looking for an experienced Network Control Center Manager on behalf of one of our major clients located in Valencia, Spain. The NCC Manager will be responsible for overseeing the overall operations of the Network Control Center (NCC), ensuring high-quality service delivery, effective incident management, and alignment with organizational standards and procedures. The role acts as the primary escalation point, coordinates with parallel NCC teams, and ensures compliance with IT service management frameworks and audit requirements.Attend and contribute to periodic service review meetings with senior managementOrganize and conduct staff awareness and training sessionsProvide monitoring data and reports to SGITT management upon requestMinimum 3 years of relevant experience in IT service management, network operations, or similar roles (additional experience is considered an asset)ITIL v3 Expert certification or ITIL 4 Managing Professional (MP) certificationMinimum B2 level English proficiency (certified)Founded in 1997 in Brussels, UpcoMinds has grown into a trusted IT partner, specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.With offices in Belgium, Greece, and Cyprus, we empower organizations across Europe to deliver complex, high-impact technology initiatives that drive strategic, operational, and digital transformation.Working through in an agile, hybrid operating model, we combine on-site collaboration with distributed delivery to provide speed, adaptability, and localized attention, all at a multinational scale.If you don't hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.By submitting your CV, you consent to its retention in our database for a period of two (2) years, for the purpose of considering your application for current or future employment opportunities, in accordance with applicable data protection legislation GDPR