* Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks* Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs* Ensure Data Management is performed accurately and on time* Ensure Tickets and Calls are responded within SLA timescales and to a high standard* Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs* Proficient in using systems and tools* SOC Controls completed on time and with the necessary evidences* Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice* All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate* Highlight to Service Manager any deviations from the standard scope of service* Ability to recognize and deal appropriately with sensitive and confidential information* Successful completion of all learning objectives* Good knowledge of MS Office tools such as Excel, Word, and PowerPoint* Flexibility to support a global and fast paced environment* Attention to detail* Excellent written and verbal skills* Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures* 1 year experience in Customer Care and/or HR Administration* Very good knowledge and understanding of Alight and Client specific HR Admin/ Customer Care processes* High School/University diploma or equivalent* HRIS knowledge* High level of English spoken and written allowing every day work communication in this language* Additional language(s) as required for a specific positionAs pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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