The Sales Representative is responsible for managing and developing a portfolio of clients and/or end users within their area.
* Evaluate market conditions and customer needs, plan orders, resolve issues aligned with business objectives, and achieve profitability and payment targets.
* Manage all sales activities to ensure timely and effective achievement of set objectives.
* Focus on improving customer relations, sales, and management by involving other departments as necessary.
* Ensure effective customer management through appropriate coverage and visit frequency based on GY criteria.
* Negotiate with area accounts alongside the Sales Manager, monitor sales statistics, optimize forecasts, and set objectives according to company trade policies to meet results.
Manage Customer Relationships
* Negotiate agreements with customers.
* Implement marketing and commercial actions within responsibility accounts.
* Handle customer incidents and complaints collaboratively with Customer Service to resolve and minimize issues.
* Ensure timely deliveries in coordination with Customer Service and Logistics, addressing and resolving related incidents.
* Manage logistics efficiently, providing daily problem examples and solutions.
* Develop action plans for commercial deviations and propose corrective actions to the Sales Manager to support account development.
* Plan and manage time effectively to ensure each client receives necessary visits for business growth and goal achievement.
Deliver Results
* Meet volume and profitability targets for assigned accounts as per business plan and budget.
* Implement the trade policy of the PBU in responsible accounts.
* Set goals per account aligned with the company's AOP.
* Execute actions to meet short- and long-term quantitative and qualitative objectives.
* Make pricing decisions in accordance with the company's legal policies.
* Achieve coverage and visit frequency targets.
Contribute to PCP Input
* Implement promotional plans within responsibility accounts, focusing on resource optimization.
* Maximize distribution and promotion of current product launches.
* Coordinate with other departments (Marketing, Logistics, Finance) to ensure proper implementation of promotional agreements.
Provide Market and Competitive Intelligence
* Suggest product portfolio adjustments to enhance customer service.
* Provide market activity and competitor intelligence.
Support Customer Strategic Planning
* Monitor income statements: sales, profitability, assortment, stocks, and availability.
* Develop value propositions based on individual client needs.
Goodyear is one of the world's largest tire companies, employing approximately 68,000 people with 53 manufacturing facilities across 20 countries. Its Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, develop industry-leading products and services. For more information, visit www.goodyear.com/corporate.
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