About the RoleIn this role, you will partner with business leaders across all verticals to
multiply productivity and efficiency by 10x, delivering IT service management and designing department applications and enterprise productivity tools for a
global organisation
spanning the UK, South Africa, Spain, and beyond.You’ll take
proactive and creative ownership
of IT application services provided to all of Redpin, ensuring our teams worldwide can operate at their very best.
What You’ll DoConsult with business leads to provide
gap analysis
and develop
technical solutions
for manual or inefficient processes.Proactively research and identify
new application solutions
tailored to business unit needs.Provide
3rd line support
for all productivity and business applications.Properly escalate unresolved issues to appropriate internal or external teams (e.G. software developers, vendors, partners).Manage vendor relationships to ensure timely delivery and resolution.Provide prompt, accurate feedback to internal customers.Document technical knowledge in the form of
knowledge base articles
and
training manuals .
What You’ll Need4+ years of experience in
IT or Applications support .BS degree in Information Technology, Computer Science, or related field.Experience in
Unified Communications technologies
(Voice, Messaging, Contact Center) and
Collaboration & Communication tools
— including
Microsoft 365 & Azure Administration (Intune, Entra ID),
Zoom Platform Management ,
Slack Workspace Knowledge ,
O365 ,
Google Suite, and
MacOS with Jamf Administration .Experience with key
Business Applications
(Salesforce/SFDC, Asana, ERP systems).Understanding of
Network Administration .Good to have:
Familiarity with
ITIL process knowledge .
Bonus PointsITIL v4 certification.Additional certifications in Microsoft, Linux, Cisco, or similar technologies.Experience in the
finance software
or wider fintech industry.
Top 5 Priority SkillsMicrosoft 365 & Azure Administration
(including Intune and Entra ID)Zoom Platform ManagementSlack Workspace KnowledgeMacOS & Jamf AdministrationUnderstanding of Network Administration