Ad Success Representative - English
Malaga, Spain
Role Overview:
We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.
This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking
Key Responsibilities:
Client Engagement & Strategic Partnership
* Manage 3–4 client partners, including subsidiaries under large holding companies.
* Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
* Support account retention and growth by identifying revenue opportunities and upsell strategies.
Campaign Management & Operational Support:
* Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
* Use tools like Slack, Salesforce, and trackers to ensure a smooth workflow and issue resolution.
* Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.
Skills & Experience:
* 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
* Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
* Strong problem-solving and communication skills
* Ability to manage complex workflows and shifting priorities
* Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
* Analytical mindset with a drive to turn data into actionable insights
* Proficient in English, Spanish and/or Italian
Apply Now: