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Customer Success Specialist (Trading), Badajoz
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Yes
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2
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Job Description:
Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. This is only the beginning.
At Isotrol, we are creating SaaS solutions with cutting-edge technology to serve our largest clients and all companies in the sector. Our work is deeply connected to creating a more sustainable world. Our team of over 350 people across Spain, USA, Mexico, Brazil, and Chile delivers expertise, passion, and commitment to support our clients in achieving a more sustainable world.
The Position:
We are looking for a Customer Success Specialist to join our Trading team.
Your key responsibilities include:
* Providing feedback from existing customer requests to Product.
* Guiding customers from purchase, leading onboarding, and ensuring they get maximum value from Isotrol products.
* Building and maintaining strong relationships with customers, understanding their goals, and aligning our products to help achieve them.
* Following up on accounts, acting as an expert advisor to maximize adoption and retention.
* Collecting and passing on user feedback for product evolution.
* Identifying new opportunities for product extension in coordination with sales teams.
* Analyzing product usage to identify actions and success stories, conveying customer satisfaction and risks.
* Having extensive knowledge of participation in Iberian wholesale electricity markets.
Your skills and experience:
* Good communication skills in English and/or other languages (High level of English - B2).
* An engineering degree is preferred.
* Work experience in electrical trading teams.
What we offer:
* Flexible working hours at the start and end of the day.
* Remote working availability.
* Holidays:
22 days + 24th and 31st December.
* Summer hours:
8:
00 to 15:
00 from July 1 to August 31.
We are committed to diversity and equal opportunity and encourage applications from underrepresented groups. If you need reasonable adjustments due to a disability or medical condition, please discuss this with the recruiter.
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