PKey Responsibilities /pulliProvide bLevel 1 IT support /b via phone, email, chat, or ticketing system /liliLog, track, and resolve incidents and service requests using ITSM tools /liliTroubleshoot bWindows OS /b, hardware, software, and peripheral issues /liliPerform bpassword resets, account unlocks, and basic Active Directory tasks /b /liliSupport bMicrosoft Office / O365 / Outlook / Teams /b issues /liliAssist users with bVPN, network, and connectivity /b problems /liliProvide bremote and onsite support /b when required /liliEscalate unresolved issues to bL2/L3 teams /b with proper documentation /liliFollow bITIL processes /b, security policies, and standard operating procedures /liliMaintain asset and inventory records /liliEnsure customer satisfaction and bSLA compliance /b /li /ulpIts a dispatch on demand role. /p