Salesforce Business Analyst / Consultant (Pharmaceutical sector)Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.
Job Description
Conduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs.
Conduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools.
Document current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies.
Design future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements.
Collaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives.
Perform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors.
Develop actionable implementation plans or roadmaps to support business transformation initiatives.
Create clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials.
Prepare and deliver analytical reports and presentations for senior management and cross‐functional teams.
Facilitate knowledge transfer and support delivery teams by translating business analysis into technical or operational requirements, ensuring successful implementation.
Provide continuous support during the implementation phase to monitor progress, resolve issues, and ensure process improvements are effectively adopted.
Requirements Analysis.
Design and implement functional solutions in projects.
Provide effort estimations for projects.
Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
Analyze and improve application performance.
Collaborate with technology providers when required by the project.
Contribute to the validation of the solution against functional requirements.
Comply with the agreed software quality standards set by Omega's Technical Management.
Required Experience
Minimum of 4 years work experience with Salesforce consulting roles.
Experience in pharmaceutical sector.
Proven experience conducting As-Is / To-Be analysis of business processes, systems, or organizational structures.
Ability to assess the current state of operations and design optimized future‐state models aligned with business objectives.
Skilled in identifying process inefficiencies, operational gaps, and transformation opportunities.
Experience in documenting workflows, creating process maps (e.g., BPMN), and preparing actionable recommendations for improvement.
Strong collaboration skills to engage with stakeholders and cross‐functional teams throughout the analysis and implementation phases.
Ability to facilitate knowledge transfer sessions and provide ongoing support to development, implementation, or operations teams during project execution.
Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.
Experience with Agile methodology.
Skills
Oral and written fluent in English.
WHAT DO WE OFFER
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurtant, ...).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention
Professional development: Evolve, grow and get where you want to go.
About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer‐centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end‐to‐end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non‐Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
We are looking for a Business Analyst to join our FX IT Tribe. While prior experience in the FX sector is not mandatory, we highly value proactive individuals who are eager to learn and quickly adapt to a dynamic environment.
Key responsibilities
Support analysis of FX business processes and translate needs into user stories and acceptance criteria.
Assist Product Owner and dev team in backlog refinement and prioritisation.
Run functional tests and validate releases to ensure production stability.
Prepare reports and presentations to support decision‐making.
Support or perform Scrum Master‐related tasks when needed to ensure smooth delivery.
Requirements
Native or fluent Spanish (mandatory) and professional‐level English.
Strong ownership mindset with the ability to operate effectively in ambiguous environments.
Demonstrated ability to write clear, well‐structured user stories and acceptance criteria.
Proactive attitude with strong ownership and effective stakeholder communication skills.
Valuable experience (nice to have)
Experience working in Agile/Scrum teams.
Experience in FX, payments, cash management or other transactional financial solutions.
Hands‐on experience working with APIs (REST, JSON, Swagger/OpenAPI, API consumers).
Experience defining contracts, error handling and non‐functional requirements for APIs.
Familiarity with tools such as Jira, Confluence, Postman.
Global Debt Financing (Syndicated Loans, Project Finance).
Job SummaryWe are seeking a highly motivated and detail‐oriented Analysis & Reporting Business Analyst to join our dynamic team. The ideal candidate will be responsible for analyzing and reporting data related to hotel contracts, supplier information, and content information. This role plays a crucial part in optimizing our operations and ensuring high‐quality service to our suppliers.
You will support the business by delivering accurate analysis, recurring and ad‐hoc reporting, and insights that enable more informed decisions. Additionally, you will closely monitor the performance of the Loading & Contents and Quality Control teams, identifying opportunities for improvement and operational excellence.
Responsibilities
Analyze and interpret data related to hotel contracts, supplier agreements and content information to identify trends and insights.
Develop and maintain reports, dashboards and visualisations to communicate key metrics and findings to stakeholders.
Monitor and evaluate the performance of Loading & Contents and Quality Control teams, providing recurring and ad‐hoc analyses.
Prepare presentations and recommendations based on data‐driven insights to support strategic decision‐making.
Collaborate with cross‐functional teams to gather and interpret business requirements.
Skillset and Experience RequiredCritical Requirement: Advanced Tableau Skills
Proficiency in Tableau is essential for this role. The successful candidate will be expected to:
Build, maintain and optimise interactive dashboards .
Transform complex datasets into clear, insightful visualisations .
Support business stakeholders through data‐driven storytelling using Tableau.
Fluent in English and Spanish .
Proven experience as a Business Analyst or in a similar analytical role, preferably within travel or hospitality.
Strong proficiency in SQL and Excel .
Strong analytical, numerical, communication and presentation skills, with the ability to interpret and simplify complex datasets.
Excellent interpersonal skills, capable of collaborating with diverse teams across all levels.
Detail‐oriented, highly organised and able to manage multiple projects simultaneously.
Ability to work independently and adapt to a fast‐paced environment.
Knowledge of hotel contracts, supplier management or content information is desirable.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.
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