Role - Information Technology Consultant Type - Permanent
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Location - Valencia, Spain (Onsite)
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Job Description
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Role Purpose
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IT Consultant deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across ICT, network, satellite, cloud, and data‑centre environments.
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Key Responsibilities
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Perform continuous monitoring using UN‑approved tools across:
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Network, servers, storage
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Satellite & RF infrastructure
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Data centre facilities (power, HVAC, fire systems)
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Security devices
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Public cloud (Azure, AWS)
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M365 and application platforms
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Handle event management and alarm triage
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Perform Tier‑1 troubleshooting following approved SOPs
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Escalate incidents to
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NCC Supervisors / Manager
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Tier‑2 engineering teams
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External service providers (as required)
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Support incident, critical incident, and security incident processes
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Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)
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Maintain accurate incident records in UN‑provided ITSM/CRM tools
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Contribute inputs for
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Shift reports xcskxlj
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Incident and change reporting
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Ensure 15‑minute shift handover overlap with incoming operators
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Mandatory Skills & Qualifications
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Minimum 3 years of relevant NCC / NOC / ICT operations experience
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ITIL v3 or ITIL 4 Foundation certification
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Cisco CCNA certification
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English proficiency: CEFR B2 or above
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Ability to work rotational 24×7 shifts on‑site