P LLUCH ESSENCE, S.L.U. is a family company dedicated to the commercialization and distribution of essential oils and aromatic chemicals. LLUCH ESSENCE has been supplying the food and perfumery industry for more than 70 years, acting as agent and distributor of market leading products both nationally and internationally. /p p The headquarters of our company are located in El Prat de Llobregat (Barcelona) and has large facilities with more than 19,000 m2 distributed in offices, laboratory and warehouse. We also have Affiliates in Colombia, Mexico Singapour, and two HUBS in India and China. /p p We have a global presence in the 5 continents. We have a portfolio of more than 4,000 references that we supply to more than 750 customers. /p pb Would you like to join the CS team to continue developing as a professional and be part of Lluch#39;s growth process? /b /p p Reporting to the Customer Service Manager, you will ensure Lluch#39;s service level by acting as a liaison between the organization and the assigned customer portfolio in accordance with the company#39;s commercial and development strategies. /p p For that reason, the b functions /b to be performed in the position are the following: /p ulli Customer representative in the organization: intermediary service between customers and other departments of the company. /lili Providing a high level of service by answering customer queries via e-mail and telephone /lili Creation of commercial offers in the system according to customer requirements /lili Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment /lili Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders /lili Management and tracking of sample orders according to their typology. /lili Support and resolution of customer complaints, incidents and returns. /lili Consolidation of loads according to orders in progress /lili Creation and tracking of customer contracts in the system. Periodic review. /lili Maintain and update customer database in SAP. /lili Ensure proactive communication with customer: deadlines, delays, stock availability, etc. /lili Handling and sending of specific documentation related to product and orders: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher...). /lili Comply with the company#39;s occupational health and safety regulations. /lili Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives. /li /ul pbu Qualifications /u /b /pulli Business degree, FPII or similar (not limited) /lili Desirable: Qualification in perfumes and fragrances, market and applications /li /ul pbu Requirements /u /b /pulli Knowledge of FF, chemical or similar. /lili Advanced knowledge of the Office package /lili Knowledge of SAP /lili Knowledge of International Trade (INCOTERMS) /li /ul pbu Languages /u /b /pulli Spanish: Bilingual /lili English: Advanced /lili Second European language (French, German or Italian) at an advanced level, preferable /li /ul pbu Experience /u /b /pulli From 2 years of experience in a similar position /li /ul p Lluch Essence is driven by diversity, equity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more integration there is, the better our work will be. The next step is yours. Apply to apply and join a growing multidisciplinary team. /p p We are waiting for you! /p p HR People Culture dpt. at Lluch Essence /p