Team Lead - Ad Success Representative (German)
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Team Lead - Ad Success Representative (German)
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CiklumTeam Lead - Ad Success Representative (German)
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Team Lead - Ad Success Representative (German)
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CiklumGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CiklumIt's you who can make an impact! Join our dynamic team as a
Team Lead - Ad Success Representative (German)
and shape tomorrow's innovations! It is the dream job for those passionate about CRM, Salesforce and crave a vibrant team atmosphere. Apply yourself or drop us a line if you know someone who fits the role. Let's enjoy the engineering and vibrant international environment together!We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.About the role:
As a Team Lead - Ad Success Representative (German), you'll become a part of a cross-functional development team engineering experiences of tomorrow. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success. This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.Responsibilities:
Client Engagement & Strategic PartnershipLead structured weekly check-ins, provide proactive recommendations, and build trust-based relationshipsSupport account retention and growth by identifying revenue opportunities and upsell strategiesCampaign Management & Operational SupportAct as liaison between client teams and Ad Operations;
manage ticket submissions and QA deliverablesUse tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolutionOversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processesInsight Generation & OptimizationDownload and analyze campaign performance dataTranslate metrics into clear, actionable insights and optimizationsDeliver reporting narratives that align with campaign goals and strategyInternal Collaboration & Workflow DevelopmentPartner with product, marketing, and engineering teams to surface client feedback and shape improvementsHelp standardize evolving workflows in coordination with partners like MediaMint’s process teamsContribute to resource creation and knowledge-sharing initiativesPerformance MetricsVolume of Work (by case type, reason, and region)Average Handle Time for support and operational tasksQA Scores for campaign accuracy, strategy, and delivery timelinessMonthly CSAT Scores from client partners evaluating deliverables and communicationRequirements:
5+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role with at least 2 years in a leadership or mentoring role.Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.Io)Strong problem-solving and communication skillsAbility to manage complex workflows and shifting prioritiesExperience or strong understanding of digital advertising (Direct IO, Programmatic, or Self-Serve platforms)Analytical mindset with a drive to turn data into actionable insights.Proficient in German LanguageWhat`s in it for you?Care:
your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave daysTailored education path:
boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certificationsGrowth environment:
share your experience and level up your expertise with a community of skilled professionals, locally and globallyFlexibility:
Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short FridaysOpportunities:
we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potentialGlobal impact:
work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment:
feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building eventsAbout us:
Join a well-established company and a friendly team of professionals.Our Delivery Center in Malaga is one of the leading IT hubs in Andalusia - it provides an exceptional mix of vibrant tech talent community, wide-open access to expertise advancement opportunities, hybrid/remote work setup & endless Mediterranean seashore summer.Seize the perks of global opportunities, local atmosphere and industry-leading clients.Be bold, not bored!Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.Seniority level
Seniority level Mid-Senior levelEmployment type
Employment type Full-timeJob function
Job function Engineering and Information TechnologyIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Ciklum by 2xSign in to set job alerts for “Advertising Representative” roles.
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