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Transformation and Optimization Lead Apply locations Santander, Spain Barcelona, Spain time type Full time posted on Posted Today job requisition id R-109914
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Job Description :
Transformation and Optimization Lead
Job Summary
We are seeking a transformative leader to reimagine and optimize our Global TechOps and Support organization, driving high-performance teams, breaking silos, and optimizing costs through strategic budget management.
The Transformation and Optimization Lead will develop and implement transformation plans, ensuring alignment with department objectives and strategic priorities. This role will focus on eliminating fragmentation, cultivating high-performance teams, building AI-driven strategies, and managing strategic initiatives focused on identifying and implementing new value streams and cost savings opportunities. The ideal candidate is a strategic thinker with a futuristic mindset, understanding business evolution, capable of designing future-state models, solving complex problems, and transforming global teams. They should have a proven track record of making tough decisions and driving measurable business value. The successful candidate will demonstrate the ability to make independent decisions and lead change initiatives aligned with long-term business strategy and customer-centric outcomes.
Key Responsibilities
Strategic Transformation and Initiative Management
* Design and implement a comprehensive transformation strategy for a unified global operating model, assessing current state and defining future state across global locations.
* Develop a roadmap for process optimization, leveraging AI and data-driven insights to enhance efficiency and customer satisfaction.
* Identify industry trends and collaborate with key department leaders and stakeholders to recommend changes and improvements.
* Participate in projects to improve performance, efficiency, and effectiveness.
* Lead change management efforts, ensuring stakeholder engagement and support.
* Evaluate, recommend, and implement technology solutions to support transformation initiatives.
* Foster a culture of continuous improvement through feedback and optimization.
High Performance Team Building
* Cultivate and lead high-performing, cross-functional teams focused on innovation and value creation.
* Make tough decisions that drive strategic goals and operational excellence.
* Foster a culture of accountability, collaboration, and strategic thinking.
AI and Data-Driven Strategies
* Identify and evaluate AI capabilities and develop strategies to integrate these technologies into business processes.
* Build and execute AI strategies to enhance support delivery, including predictive analytics and automation.
* Leverage data insights to identify customer pain points and optimize workflows.
* Develop team expertise to solve complex customer challenges and translate solutions into value.
Cross-Functional Collaboration and Innovation
* Collaborate with product, engineering, and sales teams to develop innovative solutions.
* Influence key decisions and ensure successful execution of strategic initiatives.
* Create analytical solutions and develop innovative problem-solving frameworks.
Cost Optimization and Budget Management
* Work with senior management to develop cost measurement techniques for various cost drivers.
* Establish KPIs and dashboards for monitoring cost metrics and enabling data-driven decisions.
Performance Management and MBOs
* Define and implement measurable Management by Objectives (MBOs) aligned with strategic goals.
* Establish KPIs to track progress and optimize team performance and customer satisfaction.
Stakeholder Engagement and Executive Presentations
* Partner with senior leadership to align initiatives with company strategy and customer success.
* Collaborate with global teams for consistent adoption of initiatives.
* Act as a change agent, communicating vision and driving organizational buy-in.
* Develop presentations for leadership to share strategies and recommendations.
Qualifications
* Bachelor’s degree in Business Administration, Management, or related field; Master’s preferred.
* 10+ years of experience in support, technology operations, or transformation roles in a large global organization, preferably with B2B platform knowledge.
* Proven experience in leading global transformation, strategy execution, change management, and process improvement, with at least 3 years in managerial or strategic consulting roles.
* Project Management or Change Management certification preferred.
* Strong project management, analytical, and problem-solving skills.
* Strategic thinker with a data-driven approach.
* Good understanding of AI, automation, and data platforms relevant to technical support.
* Experience in team restructuring and performance goal management.
* Exceptional communication and leadership skills, capable of inspiring teams during change.
* Results-oriented with the ability to lead through complexity and ambiguity.
* Experience in transforming siloed support ecosystems into unified models.
* Ability to build high-performing global teams and make tough decisions.
* Passion for solving customer challenges through technology and innovation.
Why work here?
Join us to make technology happen in surprising ways. It’ll be a fun journey! Click "Introduce Yourself" above to join our talent network!
About Us
Ingram Micro reaches over 90% of the global population, helping businesses grow and supporting industries worldwide. We care for our people, offer growth opportunities, and shape the future through technology. Let’s shape tomorrow together.
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