Role Overview We have an exciting opportunity for someone to join us as a Customer Engagement Manager EMEA, supporting Volcafe’s commercial and sustainability teams across origin and destination markets. The position will be responsible for translating general marketing and sustainability strategies into customer-focused communications that strengthen relationships, support traders and contribute to P&L.; This role covers key activities including customer materials, tailored communications, CRM management, event support and sustainability storytelling. The position offers strong development potential for someone eager to build their skills in a fast-paced soft commodities environment.Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F; Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.This role offer a hybrid working style, and can be based in Madrid, Spain, Hamburg or Bremen, Germany or Bristol, UK. Key Accountabilities:Support trade strategy by developing customer-oriented marketing programmes aligned with roasters’ needs, including