PMediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to drive operational efficiency, scalability, customer satisfaction, and actionable insights through advanced technology, automation, and AI. We partner with industry leaders across AdTech, Consumer, CTV, Publishing, and Retail. With 2000+ professionals and offices in Hyderabad (HQ), San Francisco, New York, Krakow, and Ilorin, we support both Fortune 500 companies and high-growth startups. /ppbr/ppbAbout the Role /b /ppWe are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success. This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking. /ppbr/ppbResponsibilities /b /ppbClient Engagement Strategic Partnership /b /pulliManage 3–4 client partners, including subsidiaries under large holding companies. /liliLead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships. /liliSupport account retention and growth by identifying revenue opportunities and upsell strategies. /li /ulpbCampaign Management Operational Support /b /pulliAct as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables. /liliUse tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution. /liliOversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes. /li /ulpbInsight Generation Optimization /b /pulliDownload and analyze campaign performance data. /liliTranslate metrics into clear, actionable insights and optimizations. /liliDeliver reporting narratives that align with campaign goals and strategy. /li /ulpbInternal Collaboration Workflow Development /b /pulliPartner with product, marketing, and engineering teams to surface client feedback and shape improvements. /liliHelp standardize evolving workflows in coordination with partners like MediaMint’s process teams. /liliContribute to resource creation and knowledge-sharing initiatives. /li /ulpbPerformance Metrics /b /pulliVolume of Work (by case type, reason, and region) /liliAverage Handle Time for support and operational tasks /liliQA Scores for campaign accuracy, strategy, and delivery timeliness /liliMonthly CSAT Scores from client partners evaluating deliverables and communication /li /ulpbr/ppbQualifications /b /pulli3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role /liliProficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io) /liliStrong problem-solving and communication skills /liliAbility to manage complex workflows and shifting priorities /liliExperience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus /liliAnalytical mindset with a drive to turn data into actionable insights /liliProficient in English and German Languages. /li /ulpFill this google form to apply : /p