Publicada el 16 junio
Misión del puesto
Company Profile:
Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of
the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts,
fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a
vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a integral store
network encompassing more than 200 stores and is present in the most prestigious department and
specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
Sales Associate - Jimmy Choo
Main responsibilities include:
- Providing exceptional standards of customer service surpassing customer expectations at every
opportunity by following our Selling Ceremony
- Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through
customer service, attitude, personal grooming, dress code and behaviour
- Developing a detailed knowledge of the product including construction, materials, care and
design in order to provide exceptional and knowledgeable customer service
- Building, developing and maintaining your own client database ensuring repeat visits and
customer loyalty
- Resolving customer complaints promptly and successfully by investigating problems, developing
solutions and making appropriate recommendations to the store management
- Playing an active role in replenishing stock according to company procedures and policies
- Maintaining effective stock controls to ensure continued stock supply and ensure stock record
accuracy
- Participating and supporting the team in stock takes as and when required
- Attending and participating in all store meetings and training events as required ensuring good
communication is maintained
- Participating in, and representing Jimmy Choo during promotional events and activities
- Actively ensuring merchandise presentation reflect VM standards and general tidiness and
cleanliness of the boutique at all times
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects
of the boutique performance
- Demonstrating a constant awareness and actively striving to achieve key performance indicators
in order to increase boutique performance and reach individual and store targets
- Actively implementing and following our required procedures, standards and policies as outlined
in Retail Excellence and as communicated by the Company
- Communicating all potential Health and Safety issues to the Store Manager and complies with
Jimmy Choo Safety and Security procedures
- Supporting the Store Manager and Assistant Manager in any back of house and administrative
operations as requested
- Demonstrating flexibility by supporting the store management in any other ad-hoc duties as
might reasonably be required in the successful running of the boutique
Competencies and Experience Required:
- Demonstrable success gained as a sales consultant within a luxury brand
- Excellent communication skills both written and verbal
- Fluent English
- Additional languages would be beneficial
- Demonstrable sales skills
- Knowledge and understanding of the luxury market, customer service and fashion
- Successfully able to handle multiple demands and competing priorities
- Seeks opportunities to be proactive and pre-empt client needs
- Demonstrates respect and politeness and regularly exceeds customer expectations
- Shows innovation and initiative in setting customer care standards
Personal Attributes:
- Enthusiastic, self-confident and self-motivated
Understand and represent the luxury lifestyle image of Jimmy Choo
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve target
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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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