We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. The Service Owners Lead will act as the primary owner for creative, email, e-detail, and web services within the organization. This role is responsible for defining service KPIs, establishing SLAs, and ensuring operational excellence through effective service management. The role also drives performance reviews, including Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR), and ensures alignment between creative and digital teams with broader business objectives.
Serve as the single point of accountability for creative, email, e-detail, and web services.
Define, implement, and monitor KPIs, SLAs, and operational metrics for all services.
Ensure high-quality delivery across creative and digital campaigns, including emails, e-detail content, and website initiatives.
Identify opportunities for process improvement, automation, and efficiency within creative and digital services.
Manage service escalations and implement corrective actions as needed.
Maintain up-to-date documentation of service workflows, SOPs, and performance dashboards.
Provide leadership, guidance, and support to teams delivering creative and digital outputs.
Align service delivery with compliance requirements and industry best practices in life sciences.
Bachelor’s degree in Marketing, Life Sciences, Business Administration, or related field.
~7–10 years of experience in creative, digital, or marketing operations within life sciences or pharmaceutical industry.
~ Strong understanding of creative production, email marketing, e-detail content, and web operations.
~ Experience in defining KPIs, SLAs, and managing service performance.
~ Proven ability to conduct MBRs/QBRs and communicate insights to senior stakeholders.
~ Excellent project management, analytical, and organizational skills.
~ Strong leadership and team management capabilities.
~ Stakeholder management and collaboration
Opportunity to lead critical creative and digital services in a global life sciences environment
Career growth and professional development opportunities