HR Admin/Benefit/Customer Care Associate
The Role
To contribute and be part of the team responsible for the support and execution of data management and customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.
Responsibilities
- Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of client‑specific processes and tasks.
- Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.
- Ensure Data Management is performed accurately and on time.
- Ensure tickets and calls are responded to within SLA timescales and to a high standard.
- Follow Detailed Working Instructions (DWIs) and highlight any gaps or inconsistencies in the documentation. Support the updates of DWIs if required.
- Be proficient in using systems and tools.
- Complete SOC Controls on time and with the necessary evidence.
- Conduct Knowledge Transfer sessions related to client/country specific processes and ensure the audience has understood and can put into practice.
- Report all system issues/defects correctly and log tickets with the necessary details and evidence so Application Services and/or Products can investigate.
- Highlight to Service Manager any deviations from the standard scope of service.
- Recognize and deal appropriately with sensitive and confidential information.
- Successfully complete all learning objectives.
- Complete time recording accurately and on time.
- Adhere to and follow Strada Security Standards.
- Contribute to team meetings and raise any issues immediately to your Service Manager.
- Stay up to date with all Strada HR announcements and communications.
- Build good relationships with all lines of business where appropriate.
- Update internal stakeholders, when needed, in a timely and accurate way.
- Participate in projects and activities as needed and assigned.
Requirements
- University diploma or equivalent by experience.
- HRIS knowledge preferred.
- Previous experience in similar roles related to HR Administration or Customer Support is a big plus.
- Fluent in French and Italian (min. B2 level) and a good level of spoken and written English for everyday work communication.
- Good knowledge of MS Office tools such as Excel, Word, and PowerPoint.
- Flexibility to support a global and fast‑paced environment.
- Attention to detail.
- Excellent written and verbal skills.
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
- Availability to cover required work shifts and bank holidays, if needed.
- Hybrid position – Available to work from the office as per company policy and as agreed with the hiring manager.
Values
- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization
To be considered, you must have current and future work authorization in the country where you’re applying, without the need for visa sponsorship by Strada.
Additional Information
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Disclaimer
This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
