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Director of Messaging Operations, work from home - Spain Client :
Vonage
Location :
Work from home - Spain, Spain
Job Category : Other
EU work permit required :
Job Views :
Posted :
25.04.2025
Expiry Date : 09.06.2025
Job Description :
Director of Messaging Operations
Vonage Mission
We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud, and real-time business environment. Our team is composed of highly motivated, energetic, and customer-focused members who are passionate about creating and enhancing technology solutions that power the world’s biggest enterprise brands.
Why this role matters
The Vonage Carrier Management Team (CMT) is responsible for all telco supply, managing relationships with CSPs and CPaaS partners, all A2P trading relationships, and OTT clients. The team owns connectivity and cost for SMS, Voice, RCS & Network APIs. As Director of Operations, you will lead all CMT Operations functions and align with Vonage API AOP. You will be responsible for operational performance, quality, and cost delivery, driving accountability and development within CMT Operations.
What you’ll do
* Ensure all routing and CMT pricing operations maximize Vonage revenue and gross margin, supporting client requirements.
* Collaborate with the Product team to enhance systems, adopt new routing engines, and increase automation for efficiency.
* Drive team performance and development through close work with managers.
* Optimize carrier and supplier support functions, including onboarding and escalations.
* Represent CMT and foster relationships with stakeholders across Vonage.
* Coordinate with Carrier Regional Leads to meet regional needs.
* Drive market analytics to support decision-making.
* Align operations with top client and sales team requirements, including RFP processes.
What will you bring
* Leadership skills to develop and grow your team.
* Extensive knowledge of the SMS wholesale and aggregator markets.
* Results-driven and dynamic approach.
* Customer focus and adaptability in a fast-paced environment.
* Ability to collaborate across teams and gain support for initiatives.
* Creativity and continuous improvement ideas.
What is required for the application
* Experience in a senior commercial role within the global cloud communications industry.
* Deep knowledge of A2P SMS & Voice, routing ecosystems, and SS7 connectivity.
* Experience managing teams responsible for commercial operations.
* Experience working across multiple regions with understanding of regulations and compliance.
* Experience developing KPIs and data analytics for decision support.
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