Overview
Customer Service Admin (German Speaker) at Agilent Technologies
As our new Customer Service Representative, you will play a key role in managing the entire process from quote to cash for service contracts. You will be responsible for order fulfillment and contract administration, including maintaining service contracts in SAP. This is a great opportunity to build your expertise, work in an international environment, and be part of a company recognized worldwide for innovation and excellence.
Responsibilities
* Processing orders – Create and process customer quotes and orders with a strong focus on accuracy and timely delivery.
* Supporting sales and customers – Work closely with sales teams and customers by providing clear information, answering questions, and solving issues before and after sales.
* Acting as a communication link – Serve as point of contact between customers and internal teams—such as sales, service delivery, and collections—to quickly address customer needs.
* Managing the customer journey – Oversee the entire process for customers, making sure their experience is smooth while following company processes and compliance rules.
* Suggesting improvements – Spot opportunities to make processes better and share your ideas with management.
* Handling administrative tasks – Perform routine customer service duties by following established procedures.
Qualifications
* Language skills – Excellent written and verbal communication in English, plus native-level proficiency in German.
* Time management – Strong ability to set priorities, multitask, and stay organized in a fast-paced environment.
* Customer focus – Proven commitment to delivering outstanding customer service.
* Computer skills – Solid IT knowledge, including accurate data entry and confidence in working with business systems.
* MS Office knowledge – Proficient in Microsoft Office, especially Excel; experience with SAP / CRM is an advantage.
* Experience – 1–2 years of relevant professional experience, preferably in customer service, order management, or a related field.
* Personal attributes – Strong problem-solving and analytical skills, eagerness to learn about new software technology, instruments, applications, and consumables; strong communication and interpersonal skills; ability to work well both in a team and autonomously.
On a personal level, you possess strong problem-solving / analytical skills and are eager to learn about new software technology, instruments, applications, and consumables. You have strong communication / interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
We offer
* Permanent contract
* Hybrid work model: home office on Mondays and Fridays, office-based the rest of the week
* Outstanding company culture
* Career development opportunities
* Company pension scheme
* Yearly company bonus
* Private health care
* Medical and life insurance
* A position within an international organization, offering a dynamic work environment with exciting challenges and opportunities
Additional Details
This job has a full-time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Individual pay is determined by work location and factors including job-related skills, experience, and education or training. During the hiring process, a recruiter can share more about the specific pay range for a location. Pay and benefit information by country is available at :
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required : No
Shift : Day
Duration : No End Date
Job Function : Customer Service
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