About SetoPay SL
SetoPay SL is a fast-growing Payment Service Provider (PSP) headquartered in Marbella, Spain, providing online payment processing, gateway solutions, and compliance support to international merchants. We partner closely with businesses to help them scale securely and efficiently through reliable payment infrastructure.
Position Overview
We are seeking an experienced and highly organized Key Account Manager to join our onsite team. This role is focused on managing and growing relationships with existing merchants, acting as their primary point of contact, and ensuring they receive outstanding service and strategic support.
The ideal candidate has a background in payments, fintech, or merchant services, strong communication skills, and a proactive, client-focused mindset.
Key Responsibilities
Serve as the main point of contact for a portfolio of active merchant accounts.
Build strong, long-term relationships with clients by understanding their business needs and goals.
Conduct regular client meetings, performance reviews, and follow-ups.
Coordinate with internal teams (compliance, onboarding, technical, operations) to resolve client requests efficiently.
Monitor transaction performance, trends, and KPIs, identifying opportunities for optimization and growth.
Assist clients with product updates, new features, and process improvements.
Maintain accurate documentation and CRM records of all client interactions.
Requirements
Proven experience in Key Account Management, Client Success, or Merchant Relationship Management, preferably within payments, PSP, acquiring, or fintech .
Strong organizational and communication skills with a professional client-facing approach.
Fluent in English (additional languages are a strong advantage).
Ability to manage multiple clients and priorities in a fast-paced environment.
Comfortable working full-time onsite in Marbella.
Familiarity with online payments, chargebacks, risk, and compliance processes is a plus.
What We Offer
Full-time onsite role in Marbella, Spain.
Competitive salary based on experience and background.
Modern office environment with a collaborative and international team.
MacBook provided and additional workplace benefits.
Opportunity for professional growth within a rapidly expanding fintech company.
How to Apply
Please send your CV and a brief cover letter highlighting your relevant experience to onbaording@setopay.io with the subject line:
"Key Account Manager — Payment Gateway"