About the job
We are looking for a highly motivated, experienced hospitality General Manager executive to join the team at the Palacio de Godoy Cáceres, Curio Collection By Hilton. You are responsible for the strategic initiatives of the hotel and the company tied to business expansion, growth, and the necessary cultural evolution to support both. Your function is supportive, proactive, analytical, and entrepreneurial; you create memorable moments for our guests, foster an empowered environment for the team, and work closely with all key business partners to achieve quality results.
The Palacio de Godoy Cáceres, Curio Collection by Hilton, is situated in one of the city’s former palaces in the old town of Cáceres. The hotel features 72 rooms, including eight suites, a restaurant and bar serving typical food and drinks, meeting and event space, a spa, fitness center, indoor pool, and rooftop bar.
Duties & Responsibilities
* Ensure the smooth running of the hotel, managing all areas of the business and delivering the guest service experience to the highest levels, ensuring both property and company standards are attained and adhered to.
* Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
* Develop and implement strategies where key hotel metrics are identified, communicated, and delivered; review and act upon reports and tracking tools to ensure strategies and initiatives are attained or exceeded.
* Work with key stakeholders to effectively manage and review the life cycle of the team within the hotel, fostering a culture of growth, development, and performance while reflecting and promoting the company culture and values.
* Own the hotel budget, business, and sales plan, ensuring that all areas of the business are controlled, maximizing sales and profit, business opportunities, brand reputation, productivity, and performance.
* Build and maintain effective working relationships with all key stakeholders and business partners, both internal and external, ensuring that communications and activities are controlled and undertaken in a timely manner.
* Fluent in Spanish & English is a must.
* Review and scrutinize business activities in accordance with company policy, objectives, and best practices, providing recommendations that drive financial performance and provide added value.
* Ensure adherence to all legislation, planning, delivering, and documenting due diligence requirements and best practice activities for internal and external audits, performing follow-up as required.
Qualifications
* Proven experience in General Management and Food & Beverage department management.
* Strong problem-solving capabilities with the ability to adapt to changing environments.
* Excellent leadership skills with a hands-on approach and lead-by-example work style.
* Commitment to exceptional guest service with a passion for the hospitality industry.
* Outstanding analytical and strategic skills to improve the business from a financial perspective.
* Excellent ability to work collaboratively across functions and cultures in a global environment.
* Skilled with Microsoft Office software.
* Previous experience with ONQ is valued.
* Open, positive, and communicative personality.
* Strong communication and listening skills, excellent speaking, reading, and writing skills.
* National academic qualifications / Degree in Hospitality Management preferably.
* 5+ years of relevant experience in hospitality management.
* Fluent in Spanish & English is a must.