Strategic Account Transformation Lead (DSO)
Department: Sales
Employment Type: Full Time
Location: EMEA-Spain
Description
Driving sustainable growth across key strategic customers (DSOs) through business transformation, operational improvements, and digital adoption initiatives.
Success in this role will be measured by:
- Incremental business growth (e.g. revenue / case volume uplift) across top accounts
- Delivery of high-impact transformation initiatives with measurable ROI
- Strengthening long‑term strategic partnerships with key customers
In this role you will...
- Lead and execute transformation initiatives across top strategic accounts, focusing on growth, operational efficiency, and digital adoption
- Partner with customers to analyze business performance (as‑is / to‑be) and identify concrete improvement opportunities
- Design and implement workflow and process improvements to increase efficiency, consistency, and throughput
- Drive adoption of digital tools and platforms by building implementation plans, training paths, and governance models
- Develop and execute ROI‑based business cases, with clear assumptions, metrics, and measurable outcomes (e.g. conversion, efficiency, revenue uplift)
- Lead hands‑on implementation projects, including on‑site assessments, process observations, and operational improvements
- Orchestrate cross‑functional initiatives (sales, operations, digital, marketing, finance) to ensure successful execution
- Act as a trusted advisor to senior stakeholders, supporting strategic decision‑making and long‑term growth planning
- Identify and drive new growth opportunities (e.g. new business models, subscription approaches, financing solutions)
- Standardize and improve “ease of doing business” to reduce friction and strengthen partnerships
In this role you will need...
- Bachelor’s degree required; MBA or equivalent preferred (strategy, operations, business transformation)
- 8–12+ years of experience in one or more of the following:
- Management consulting (strategy, operations, commercial transformation)
- Strategic / enterprise account management in complex B2B environments
- Business transformation / operational excellence roles
- Strong ability to analyze business performance and translate insights into actionable improvements
- Proven track record of delivering measurable business impact (growth, efficiency, revenue uplift)
- Experience working with large, complex organizations and multiple stakeholders (incl. senior leadership)
- Experience building and executing ROI‑driven business cases
- Hands‑on experience leading cross‑functional initiatives without direct authority
- Strong stakeholder management and influencing skills
- Comfortable working in a dynamic, high‑growth environment with high ownership
- Willingness to travel (~50%)
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