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Operation and account manager

Las Palmas de Gran Canaria
Lasting Dynamics
Director de cuentas
Publicada el 14 marzo
Descripción

Las Palmas & Napoli Office Full-time €65K-€86K / year


About Lasting Dynamics

Lasting Dynamics is an independent software company founded in 2015, built without external investments. We grow through long-term partnerships rather than high-volume delivery.

Many of our partners come to us after unsuccessful outsourcing experiences and stay with us for years. We deliver complex web and mobile solutions with a strong focus on quality and accountability.

We're now entering a new growth phase: scaling our team, strengthening engineering standards, and integrating AI into our core workflows.


About the role

As Operation and Account Manager, you\'ll oversee the operational structure of the company and support its next phase of growth. You\'ll work closely with leadership, project managers, and team leads to ensure that delivery, performance, and organizational processes scale effectively as the company evolves.

This role sits above individual project management. Rather than focusing on a single project, you\'ll shape how projects are delivered across the organization: defining standards, improving coordination, and strengthening accountability at every level.

Lasting Dynamics is scaling both in team size and project complexity. We\'re building a more structured, performance-driven organization where AI-assisted workflows, quality standards, and operational clarity support long-term growth.

You'll play a key role in designing this structure, aligning teams, improving visibility on performance, and ensuring that both internal operations and client delivery remain consistent, efficient, and sustainable.

This position is ideal for someone who combines strategic thinking with operational discipline and wants to help build a stronger, more scalable organization.


What You\'ll Do

* Oversee daily operations across engineering, design, QA, and product teams
* Define and implement operational processes that improve efficiency, quality, and team satisfaction
* Collaborate with the CEO on strategic planning, business development, and company-wide initiatives
* Manage team performance, capacity planning, and hiring priorities across departments
* Represent the company in client and partner meetings, ensuring alignment on delivery expectations
* Monitor key operational metrics and drive continuous improvement initiatives
* Foster a collaborative, transparent, and results-oriented company culture


Must-Have requirements

* 8+ years of experience in operations, delivery leadership, or organizational management
* Experience overseeing multiple teams or project managers
* Proven experience improving operational processes
* Strong performance and KPI management experience
* Experience working with clients and stakeholders at senior level
* Excellent leadership and communication skills
* Strong decision-making and problem-solving abilities
* Master\'s degree in Business, Management, Engineering, or related field


Nice-to-Have

* Experience in software or technology companies
* Experience scaling organizations or delivery models
* Familiarity with Agile and modern software delivery practices
* Experience integrating AI tools into workflows
* International team experience


What We Offer

A leadership role in a company entering a strong growth phase

Direct collaboration with executive leadership

Opportunity to define operational standards

International environment

Work from our Las Palmas or Napoli office

Long-term strategic impact

Las Palmas is our primary headquarters and home to the largest part of our international team. Here, engineering, product, and delivery teams collaborate daily in a structured, growth-oriented environment.

The city combines strong professional opportunities with an exceptional quality of life, offering year-round mild climate, international connectivity, and a safe, vibrant urban setting.


Relocation support

We actively support team members who choose to relocate. This includes assistance with housing, administrative procedures, and onboarding, ensuring a smooth transition both professionally and personally.


Interview Process

1. Application Review: We review your CV, cover letter, and portfolio within 5 business days.
2. Intro Call (30 min): A brief video call with our HR team to discuss your background and expectations.
3. Technical Interview (60 min): Deep dive into your experience and skills with our team lead. Live discussion and problem-solving.
4. Culture Fit & Offer: Final conversation with the CEO. If it\'s a match, you\'ll receive an offer within 48 hours.


What It\'s Like Working Here

“Working at Lasting Dynamics means having real ownership over your projects. You\'re not just writing code, you\'re shaping the product and the engineering culture.

Marco T. Senior Developer, 4 years at LD

“The AI-integrated workflow here is unlike anything I\'ve experienced. We\'re constantly pushing boundaries while maintaining high engineering standards.

Elena V. Tech Lead, 6 years at LD

“What I value most is the trust and autonomy. You\'re given complex problems and the freedom to find the best solution, with a team that always has your back.

Luca T. Full-Stack Developer, 3 years at LD


Relocation and application notes

We encourage candidates from diverse backgrounds to apply. This description is for guidance and may be updated during the recruitment process.

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