PbJob Summary /b /ppWe're looking for ab Network Control Center Supervisor /b on behalf of one of our major clients at bValencia, Spain /b. The NCC Supervisor will be responsible for overseeing shift-based operations within the Network Control Center, ensuring smooth service delivery, effective incident handling, and adherence to established processes. The role acts as a key escalation point, supports team development, and ensures operational continuity, including assuming managerial responsibilities when required. /ppbr/ppbKey Responsibilities: /b /pulliManage and coordinate bshift-based staffing schedules /b to ensure continuous service coverage /liliAct as boperator or shift lead /b when required /liliServe as an bescalation point /b for complex or high-impact incidents and difficult operational decisions /liliIdentify bknowledge gaps /b within the team and coordinate training or support with Tier 2 teams /liliContribute to the development and maintenance of boperational procedures and documentation /b /liliParticipate in bSISMS internal and external audit sessions /b /liliRepresent the NCC in meetings when required /liliLiaise with bSGITT senior management /b and participate in service review meetings when needed /liliEnsure adherence to operational processes and service management best practices /liliAssume bNCC Manager responsibilities /b during periods of absence /li /ulpbr/ppbRequired Qualifications: /b /pulliMinimum b2 years of relevant experience /b in IT operations, NOC/NCC, or service management /liliOne of the following certifications: /lilibITIL v3 (minimum 12 credits towards ITIL Expert) /b, OR /lilibAt least two ITIL 4 certifications (Specialist or Strategist level) /b /liliMinimum bB2 level English proficiency /b (certified) /liliExperience working in bshift-based environments /b /li /ulpbr/ppbPreferred Skills: /b /pulliExperience in incident and escalation management /liliFamiliarity with audit processes and compliance frameworks /liliStrong organizational and coordination skills /liliAbility to work effectively under pressure in a 24/7 environment /li /ulpbr/ppbr/ppFounded in 1997 in Brussels, UpcoMinds has grown into a trusted IT partner, specializing in Project Development, Consulting, Strategic Teaming, and RD Innovation. /ppWith offices in Belgium, Greece, and Cyprus, we empower organizations across Europe to deliver complex, high-impact technology initiatives that drive strategic, operational, and digital transformation. /ppbr/ppOur team of 200+ top-tier professionals brings deep expertise and agility to every engagement. Working through in an agile, hybrid operating model, we combine on-site collaboration with distributed delivery to provide speed, adaptability, and localized attention, all at a multinational scale. /ppbr/ppFind out more about /ppbr/ppWe commit to promote Inclusion Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment. /ppbr/ppOur recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. /ppBy submitting your CV, you consent to its retention in our database for a period of two (2) years, for the purpose of considering your application for current or future employment opportunities, in accordance with applicable data protection legislation GDPR /p